Insurance Provider Hastingsdirect.com has grown over the past 6 years to the present level of almost 500,000 private car and motorcycle policyholders. The company's IBM iSeries 830 computer system and Meridian telephone system have been planned and implemented from new, specifically for Hastingsdirect.com. Hastingsdirect.com employs some of the most advanced statistical and actuarial tools in the market to monitor performance and pricing for its insurers. The Statistics System developed by in-house programmers delivers instant and detailed online account information. Symposium is the call handling software used to deliver calls from customers to advisors. Accurate real-time information allows the right calls to be sent to the right agents, at the times needed to meet business demands and ultimately improve the service to Hastingsdirect.com customers. Hastingsdirect.com employs over 750 staff and is still recruiting. The existing staff already handle more than 3,000,000 calls a year. Additional information can be found on the Hastingsdirect.com Car Insurance website. (See the links above) | 
Hastings Direct Car Insurance
